Shipping Policy

Standard ground transit time estimates

Shipping FAQs

Q. Do you ship on Saturday or Sunday? No, we only ship items Monday through Friday.
Q. Do you ship to a Hotel/Motel? No, due to past shipping issues, we have had issues in the past.

Q. Do offer pick up? Yes, there is a flat rate $25 fee for the warehouse to physically bring said order/item to our dealership for pick up.
Q. Will you ever ask for my identification? Yes, for High-Risk orders or orders Higher than $1000 we MAY request a copy of your driver's license for your security and ours. High Risk orders are calculated from multiple security verifications.
Q. Will my order shipment as soon as I submit it? No, we may be able to ship an order same day but there is NO live inventory on our site, only between us and our warehouse. Therefore until you get an update from us typical it could be between 1-3 business days before a standard order would ship out.
Q. How much is shipping? Varies depending on size, weight, and your location.
Q. What shipping methods do you offer? UPS ground, FedEx ground, Freight such as R&L, Pitt Ohio, A Duie Pyle, JP express ( LTL )
Q. Do you offer rush shipping? We do not offer overnight but Yes, we can do 2 days but please note we may need up to two business days to facilitate the item.
Q. Do you offer FREE shipping? Yes, we do offer Promos at times, when we do the shipping is capped up to $200 on bigger items outside the standard ground sizing group, when we run that special, it is announced via in an email flyer, promo code or on our sitewide banner. FREE shipping does NOT include freight shipments, bumper covers, sheet panels, hoods, doors, trunk lids, windshields or any item that is not able to shipped via ground service. Free shipping is only for economy ground NOT expedited or overnight. If you have a question please reach out to our support line text line #855-755-0063 or call us #610-399-8073.
Q. How long does it take to process and ship my order? Roughly two to three days. If the item is in stock it ships same day, items ordered before 9:00am coming from our warehouse can ship same day as well, otherwise two to three business days. We are closed on Saturday and Sunday and all national holidays.
Q. How long does shipping take? Depends on where it is going please use our quick reference map. This mapping time line is for once it is physically shipped and you have a tracking number from us.
Q. Will you provide tracking information? Yes, you will get an email as soon as the parts are available for shipping.
Q. If I pay by credit card, will you charge my card once the item has shipped? Once we process the order it gets charged.
Q. If I ordered a part that’s out of stock, when will it ship? It usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturers may take up to 3-5 weeks to arrive from Germany with additional imported freight charge.
Q. Can a Germany only item be shipped directly me? No, it comes to our warehouse first.
Q. Can you ship my order to multiple addresses? No.
Q. Where do you ship? Continental US only.
Q. Do you ship to PO Boxes or APOs/FPOs? No.
Q. Do you ship internationally? No.
Q. Do you ship hazardous items? No.
Q. Do you ship oversized parts? Yes, but you must reach out for us to arrange that freight service.
Q. Do I have to sign for my shipment? Not always, shipments over $300 do request a signature.
Q. What happens if you ship the wrong part? We will work to correct the issue as quickly as possible.
Q. What happens if the part is damaged during shipping? Case by case, we will work with you and the shipping company. See extend policy below
Q. How can I be sure you’re shipping me parts that will fit my vehicle? Provide us with a VIN
Q. What happens if the part doesn’t fit my vehicle? We will work with you to figure the issue out as quickly as possible.
Q. What if my address changes before my order ships? Can I change where you send my shipment? We can update that for you.
Q. What if I never receive my order? We handle this on a case by case basis.
Q. Can I cancel my order? Yes, only if it was not shipped out yet.
Q. What happens if I refuse the shipment? Case by case basis.
Q. Can I split my payments between different cards? Not on our site but you can call for us to do it for your over the phone. We would need a copy of your driver's license sent to us.

Standard CORE RETURNS
Must be mailed to us directly: BMW PartsHub – Core Return 1275 Wilmington Pike West Chester, PA 19382

We do not ship outside the USA.
We do however have some Canadian contacts, check out www.EXOparts.com or [email protected].

Engine CORE returns must be scheduled by us.
Please email [email protected] or call #610-399-8073 once the engine has been drained, securely strapped to the pallet, and ready for pick up.
Then we will start the paperwork that is needed. Please note: we will email you a copy of the BOL (Bill Of Lading) that you must print two copies off, then print the return label, and physically tape that label to the engine core box for return.

Shipping Protection With Extend

We protect all domestic shipments shipped within the United States and Puerto Rico via FedEx, UPS, and USPS with Extend.
All applicable orders are automatically enrolled with Extend shipping protection if shipped via FedEx, UPS, or USPS.
Extend shipping protection covers applicable orders from loss, theft, or damage.
After a customer places an order, they will receive an email directly from Extend with their assigned Contract ID. If you do not receive an email, please check your spam or shopping folders. You can still easily file a claim with just your email address through the claims portal.
If you need to file a claim on your covered shipment, you can quickly and easily do so using one of the following steps
Once Extend approves your claim, you will receive a virtual gift card equal to the protected order dollar amount. The total funds on the card should include the original cost of the items purchased, taxes, and the shipping fee. If you have any questions or issues with your card, please, feel free to contact us or Extend for a resolution.
Additional claims info and FAQs can be found and reviewed in the Extend Shopper’s Guide. Additionally, you can visit the Extend Customer Claims Portal anytime or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CT, Monday through Friday.

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